1. Introduction
At Hridyaa Solutions, we are committed to safeguarding the privacy of our users. This Privacy Policy explains how we collect, use, and protect personal data when you use our WhatsApp AI chatbot and automation services.
2. Data Collection
User Data:
We may collect personal information such as your name, phone number, email address, and payment details during registration and while using our services.
Usage Data:
We may collect technical data including IP address, device information, browser type, and interaction patterns to improve performance and maintain security.
End-User Data:
Clients using our platform are responsible for obtaining proper consent from their end-users before collecting or processing any personal information via WhatsApp or other communication channels.
3. Data Usage
Service Delivery:
We use collected data to operate, maintain, and enhance our WhatsApp chatbot and automation services.
Communication:
Your contact details may be used to share updates, service notifications, and customer support responses.
Compliance:
We process data in accordance with applicable laws and third-party platform policies, including Meta (WhatsApp) guidelines.
4. Data Sharing
Hridyaa Solutions does not sell, rent, or trade personal data.
We may share data with trusted third-party service providers strictly for operational purposes under confidentiality agreements.
We may also disclose information if required by law or to protect our legal rights.
5. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, misuse, or disclosure.
Users are responsible for maintaining the confidentiality of their account credentials.
6. Data Retention
We retain personal data only for as long as necessary to provide our services and comply with legal obligations.
7. User Rights
Users have the right to access, update, or request deletion of their personal data, subject to applicable laws.
For any requests, please contact our support team.
8. Changes to this Privacy Policy
Hridyaa Solutions may update this Privacy Policy from time to time. Continued use of our services after updates constitutes acceptance of the revised policy.
9. Contact Information
For any questions or concerns regarding this Privacy Policy, please contact:
Email: mail@ankitrawt.com
Address: GF 18, Kirti Sikhar Building, District Center, Janak puri, New Delhi 110058